Western Mass Credit Corp is a fast growing, highly respected company looking for determined individuals to join our team. We are focused on making a difference in the way our clients and consumers view collections and the way our employees help businesses meet their financial goals.
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PRE- COLLECTOR I /SKIPTRACER
Position Summary:
The Collector is responsible for contacting consumers in order to negotiate payment arrangements and performing skip tracing techniques in order to locate consumers so that advanced collectors may collect on the debt.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
LOADING NEW ACCOUNTS, CALLING FROM ASSIGNED POOLS
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
COMMUNICATION/TEAMWORK SKILLS AND EXPECTATIONS
Employee works in a temperature controlled office environment. Incumbent sits at a desk during regularly scheduled work hours; answers and makes telephone calls using a standard telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources.
Position Summary:
The Collector is responsible for contacting consumers in order to negotiate payment arrangements and performing skip tracing techniques in order to locate consumers so that advanced collectors may collect on the debt.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Negotiate payment terms and methods when right party is reached. The negotiation process often requires reviewing the account information in database, and/or asking probing questions of the consumer in order to better understand potential objections to payment.
- Overcome stalls and objections and suggest money sources for debt payment
- Leave messages with consumers informing them of contact points via a mandated script
- Execute verbal skiptracing procedures when non-right party is reached. This includes asking for home address, home telephone number, and place of employment.
- Utilize the scripted opening when the right party is reached. This includes identifying the consumer, identifying company, and asking for payment on the account.
- Update the customer record with new information, record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the system
LOADING NEW ACCOUNTS, CALLING FROM ASSIGNED POOLS
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
COMMUNICATION/TEAMWORK SKILLS AND EXPECTATIONS
- MINIMUM REQUIREMENTS PER DAY 120-150 ACCOUNTS WORKED
- IF YOU HIT YOUR GOALS, YOU ARE REQUIRED TO CONTINUE TO WORK YOUR ACCOUNTS
- MUST REPORT ANY UNLAWFUL OR UNDESIRABLE BEHAVIOR
- Begin the ACA certification process
- Hand dexterity
- Ability to talk and hear
- Occasionally required to stand or walk and lift and/or move up to 25 pounds
- Basic computer skills including familiarity with WORD and EXCEL
Employee works in a temperature controlled office environment. Incumbent sits at a desk during regularly scheduled work hours; answers and makes telephone calls using a standard telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources.
SKIPTRACER
Position Summary:
In addition to following the Collector I job description, the Skiptrace specialist also must display exceptional knowledge of software, Web sites, and batch processes used in skiptracing. This position requires the application of instinct when attempting to gain location information from third parties while following state and federal laws and regulations and client guidelines.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL SKILLS AND ABILITIES
Employee works in an office environment. Employee sits at a desk during regularly scheduled work hours; answers and makes telephone calls using a standard telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources.
Position Summary:
In addition to following the Collector I job description, the Skiptrace specialist also must display exceptional knowledge of software, Web sites, and batch processes used in skiptracing. This position requires the application of instinct when attempting to gain location information from third parties while following state and federal laws and regulations and client guidelines.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Follow skiptrace guidelines, work standards, and procedures
- Assist collectors with skiptrace hot sheets
- Demonstrate an understanding of all client needs as it relates to work flows
- Effective use of time management/recognition of collection potential as to not overwork any individual accounts
- Perform other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL SKILLS AND ABILITIES
- Hand dexterity
- Ability to talk and hear
- Occasionally required to stand or walk and lift and/or move up to 25 pounds
- Basic computer skills including familiarity with WORD and EXCEL
Employee works in an office environment. Employee sits at a desk during regularly scheduled work hours; answers and makes telephone calls using a standard telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources.
COMPLIANCE OFFICER
Position Summary:
The Compliance Officer establishes and implements an effective compliance program to prevent ille- gal, unethical, or improper conduct. The Compliance Officer acts as staff to the CEO and Governing Board by monitoring and reporting results of the compliance and ethics efforts of the company and in providing guidance for the Board and senior management team on matters relating to compliance. The Corporate Compliance Officer, together with the Compliance Committee, is authorized to implement all necessary actions to ensure achievement of the objectives of an effective compliance program.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
LOADING NEW ACCOUNTS, CALLING FROM ASSIGNED POOLS
QUALIFICATIONS:
Position Summary:
The Compliance Officer establishes and implements an effective compliance program to prevent ille- gal, unethical, or improper conduct. The Compliance Officer acts as staff to the CEO and Governing Board by monitoring and reporting results of the compliance and ethics efforts of the company and in providing guidance for the Board and senior management team on matters relating to compliance. The Corporate Compliance Officer, together with the Compliance Committee, is authorized to implement all necessary actions to ensure achievement of the objectives of an effective compliance program.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
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Develops, initiates, maintains, and revises policies and procedures for the general operation of the compliance pro- gram and its related activities to prevent illegal, unethical, or improper conduct. Manages day-to-day operation of the Program.
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Develops and periodically reviews and updates Standards of Conduct to ensure continuing currency and relevance in providing guidance to management and employees.
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Collaborates with other departments (for example, Human Resources, Chief Security Officer, Health Information Management Director, and so on) to direct compliance issues to appropriate existing channels for investigation and resolution.
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Consults with General Counsel as needed to resolve difficult legal compliance issues.
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Responds to alleged violations of rules, regulations, policies, procedures, and Standards of Conduct by evaluating or recommending the initiation of investigative procedures.
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Develops and oversees a system for uniform handling of such violations.
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Acts as an independent review and evaluation body to ensure that compliance issues and concerns within the organization are being appropriately evaluated, investigated, and resolved.
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Monitors, and as necessary, coordinates compliance activities of other departments to remain abreast of the status of all compliance activities and to identify trends.
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Identifies potential areas of compliance vulnerability and risk, develops and implements corrective action plans for resolution of problematic issues, and provides general guidance on how to avoid or deal with similar situations in the future.
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Provides reports on a regular basis, and as directed or requested, keeps the Compliance Committee of the Board and senior management informed of the operation and progress of compliance efforts.
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Ensures proper reporting of violations or potential violations to duly authorized enforcement agencies as appropri- ate or required.
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Establishes and provides direction and management of the compliance hotline.
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Institutes and maintains an effective compliance communication program for the organization, including promoting: (a) use of the compliance hotline; (b) heightened awareness of Standards of Conduct, and (c) understanding of new and existing compliance issues and related policies and procedures.
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Works with the Human Resources Department and others as appropriate to develop an effective compliance training program, including appropriate introductory training for new employees and ongoing training for all employees and managers.
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Monitors the performance of the Compliance Program and relates activities on a continuing basis, taking appropriate steps to improve its effectiveness.
LOADING NEW ACCOUNTS, CALLING FROM ASSIGNED POOLS
QUALIFICATIONS:
- Education: Bachelorís degree required; masterís desired
- Experience: A minimum of 10 years experience in a healthcare organization
- Skills: Demonstrated leadership ability Ability to communicate effectively orally and in writing
- Knowledge: Familiarity with healthcare laws, regulations, and standards. Understanding of coding and reimbursement systems, risk management, and performance improvement helpful.
Equal Opportunity Employer